Buying Safely Online
Buying from Artlandish is safe, simple and protected. We have been selling Aboriginal art online since 2001, and we use bank-grade security on every transaction, alongside the strong consumer protections that apply to card payments in Australia and around the world. This page explains how to order, how we protect your payment, and the fraud protections you already have as a cardholder.
Ways to order
You can place an order in whichever way you feel most comfortable:
- Online, through our secure online gallery. Your payment details are encrypted and processed through a secure, certified payment system (see “How we keep your payment secure” below).
- By phone, by calling the gallery direct Mon-Fri between 9:00am and 4:00pm Western Australian time, and 9:00am to 12:00pm Sat. We can take your order and payment securely over the phone.
- By email, by emailing us with your contact number and a preferred time. We will call you back to discuss your questions or to take your order securely by phone. Many customers prefer this, and we are happy to help that way.
Payment options
We offer a range of ways to pay:
- Credit and debit cards, including Visa, Mastercard and American Express.
- Afterpay and Zip, our buy now, pay later options, which let you spread the cost over instalments. These are provided by third parties and are subject to their own approval and terms.
- Lay-by, where you secure an artwork with a deposit and pay it off over an agreed period before it ships. Find out more about Lay-by.
If you are not sure which option suits you, get in touch and we will talk it through.
How we keep your payment secure
Your security is built into every step of checkout:
- Strong encryption. All transactions are protected by 256-bit TLS encryption over a secure connection, which is the same class of security used by banks. This scrambles your information so it cannot be read in transit.
- Certified payment processing. Card payments are handled by our payment provider through a secure, PCI DSS compliant system. Sensitive card details are processed by the payment provider, and we do not store full card numbers on our own systems.
- How to check you are secure. On the checkout page, the web address in your browser bar will begin with “https” and most browsers show a padlock icon. Modern browsers, including Chrome, Edge, Safari and Firefox, will also warn you if a page is not secure before you enter any details.
In short, buying over a secure connection like ours is very safe, and it is highly unlikely that anyone could intercept your details during a properly encrypted transaction.
Your protection as a cardholder
On top of our security, the law and the card networks give you strong protection if a card is ever used fraudulently. As a starting point, the Visa, Mastercard and American Express zero-liability policies apply in most countries, and in practice these often reduce your liability for unauthorised use to nothing, provided you report it promptly.
Beyond that, your own country’s rules apply:
| Region | Your protection against unauthorised card use |
|---|---|
| Australia | Under the ePayments Code, which most major banks follow, you are generally not liable for unauthorised transactions as long as you did not contribute to the loss (for example, by sharing your PIN or password) and you report it promptly. |
| United States | Federal law (the Fair Credit Billing Act) caps your liability for unauthorised credit card charges at US$50 when reported within 60 days, and most issuers waive even that, so you typically pay nothing. Debit card protections differ, so check with your bank. |
| United Kingdom | Your liability for unauthorised transactions is capped at £35, and usually nothing once you report it promptly and have not been negligent. Separately, Section 75 of the Consumer Credit Act makes your card issuer jointly liable with the seller for credit card purchases over £100 and up to £30,000 if something goes wrong. |
| European Union | Under PSD2, your maximum liability for a lost, stolen or misused card is capped at €50, and nothing once you report it or where you were not at fault. Unauthorised payments must be refunded promptly by your provider. |
| Other countries | Most countries have similar protections, and the card network zero-liability policies above usually apply. Check with your card provider for the specifics. |
The common thread everywhere is simple: keep your card details private, check your statements, and report anything you do not recognise to your bank straight away. Do that, and in the great majority of cases you will not be left out of pocket.
Prefer not to order online?
That is completely fine. Just call us or email us with a good time to reach you, and we will take care of your order personally and securely by phone.
Our aim is to make buying from Artlandish simple, easy and enjoyable. If you have any questions at all, please contact us.
The fraud liability information above is general information, not financial advice, and your protection depends on reporting promptly and not being negligent. Please check with your own bank or card provider for the details and conditions that apply to you. Information current as of June 2026.
